Getting Started with Hakwa
Welcome to Hakwa
Hakwa is Fiji's premier transport booking platform, connecting riders with drivers and providing a seamless transportation experience. Whether you need a quick ride across town, a rental vehicle for the day, or intercity transport, Hakwa has you covered.
Platform Overview
🚗 For Riders
Book rides instantly, track your driver in real-time, and pay securely with cash or M-PAiSA. Download the Hakwa Rider app from the App Store or Google Play.
🚕 For Drivers
Accept ride requests, manage your trips, and track your earnings. Download the Hakwa Driver app to get started and begin earning on your schedule.
🏢 For Operators
Manage your fleet of vehicles and drivers through our web dashboard. Register your business, add vehicles, onboard drivers, and monitor your operations in real-time.
🛡️ For Administrators
Oversee the entire platform, manage users, approve operators, monitor bookings, and access comprehensive analytics through the admin dashboard.
Service Types
1. Hail Service
Immediate pickup for quick trips around town. Perfect for short journeys, errands, or getting to appointments on time.
2. Rental Service
Book vehicles for extended periods (hourly or daily). Choose between self-drive or chauffeur-driven options for maximum flexibility.
3. Intercity Service
Long-distance travel between cities. Reliable transportation for trips to other towns and tourist destinations across Fiji.
Key Features
- Real-time GPS tracking and live driver location
- Multiple payment options (Cash, M-PAiSA)
- In-app chat and phone call with drivers
- Two-way rating system for quality assurance
- Trip history and digital receipts
- Push notifications for booking updates
- Document verification for safety
- 24/7 customer support
Getting Started
As a Rider
- Download the Hakwa Rider app
- Create your account with email and phone number
- Add your preferred payment method
- Book your first ride and enjoy!
As a Driver
- Download the Hakwa Driver app
- Register with your details and vehicle information
- Upload required documents (license, registration)
- Wait for admin approval
- Go online and start accepting requests!
As an Operator
- Sign up on the web dashboard
- Complete your business profile
- Upload business documents and licenses
- Wait for admin verification
- Add vehicles and onboard drivers
Support & Help
Need assistance? We're here to help!
Ready to Get Started?
Choose your role below to jump directly to the relevant guide: