Rider Guide
Welcome to the Hakwa Rider Guide! This comprehensive guide will help you make the most of the Hakwa platform for all your transportation needs.
1. Installation & Setup
Download the App
- iOS: Search for "Hakwa Rider" in the App Store
- Android: Search for "Hakwa Rider" in Google Play Store
Create Your Account
- Open the app and tap "Sign Up"
- Enter your full name, email, and phone number
- Verify your email address
- Grant location permissions when prompted
- You're ready to book your first ride!
2. Booking a Ride
Quick Booking Steps
- Open the app and allow location access
- Enter your pickup location (or use current location)
- Enter your destination
- Select service type (Hail, Rental, or Intercity)
- Review the estimated fare
- Choose payment method (Cash or M-PAiSA)
- Tap "Request Ride"
Service Types Explained
Hail Service
Immediate pickup for quick trips. Perfect for getting around town, running errands, or reaching appointments. Fare is calculated based on distance.
Rental Service
Book a vehicle for hours or days. Choose self-drive or chauffeur-driven. Ideal for tours, day trips, or when you need a vehicle for an extended period.
Intercity Service
Long-distance travel between cities. Comfortable rides for journeys across Fiji. Pre-scheduled departures with fixed routes.
3. Tracking Your Ride
Ride States
Searching for Driver
The system is finding an available driver near you.
Driver Accepted
A driver has accepted your request. You can see their name, photo, vehicle details, and rating. Call or message them if needed.
Driver Arriving
Track your driver's location in real-time on the map. See estimated arrival time.
Driver Arrived
Your driver has arrived at the pickup location. Head to the vehicle and start your trip.
Trip In Progress
Follow your route to the destination. See live location, remaining distance, and ETA.
Trip Completed
View trip summary, make payment, and rate your driver.
During Your Ride
- View real-time location updates on the map
- See estimated time of arrival
- Chat with your driver for special instructions
- Call your driver if needed
- Share your trip with friends/family for safety
- Access emergency SOS button if needed
4. Payment Methods
Available Payment Options
💵 Cash
Pay your driver directly in cash at the end of the trip. Make sure to have exact change if possible.
📱 M-PAiSA
Vodafone Fiji's mobile money service. Pay securely through your M-PAiSA account. Link your M-PAiSA number in the app settings.
How to Add Payment Method
- Go to Profile → Payment Preferences
- Select your preferred payment method
- For M-PAiSA, enter your mobile number
- Save your preferences
5. Trip History & Receipts
Viewing Your Trip History
- Open the app and go to the "Trips" tab
- See all your completed and cancelled trips
- Tap on any trip to view full details
- Download receipts for expense reports
Trip Details Include:
- Date and time of trip
- Pickup and dropoff locations
- Driver name and rating
- Distance traveled
- Trip duration
- Fare breakdown
- Payment method used
- Rating you gave
6. Rating System
Rating Your Driver
After each trip, you'll be asked to rate your driver from 1 to 5 stars. Your feedback helps maintain service quality.
Quick Feedback Tags
Rating Guidelines
- 5 stars: Excellent service, exceeded expectations
- 4 stars: Good service, met expectations
- 3 stars: Average service, room for improvement
- 2 stars: Below average, multiple issues
- 1 star: Poor service, serious concerns
7. Profile & Settings
Managing Your Profile
Access your profile from the Profile tab:
- Update your name and phone number
- Add or change profile photo
- Set preferred payment method
- Add home and work addresses for quick booking
- View your rider statistics
Notification Settings
Customize which notifications you receive:
- Driver assigned
- Driver arriving
- Trip updates
- Payment confirmations
- Promotional offers
8. Safety Features
🚨 Emergency SOS
Access the emergency SOS button during any trip to:
- Call emergency services (911)
- Share your location with authorities
- Alert Hakwa support team
Share Your Trip
Let friends or family track your journey:
- During your trip, tap "Share Trip"
- Choose contact method (SMS, WhatsApp, etc.)
- Send the live tracking link
- Recipients can see your real-time location
Driver Verification
All drivers are verified with background checks and document verification. Before entering the vehicle, confirm:
- Driver's name matches the app
- Vehicle plate number matches
- Driver's photo matches
9. Tips for a Great Experience
Be Ready at Pickup
Be at your pickup location when the driver arrives to avoid wait time charges.
Enter Correct Addresses
Double-check your pickup and dropoff locations before confirming your booking.
Communicate with Your Driver
Use in-app chat or call if you need to provide special instructions.
Rate Honestly
Your ratings help maintain service quality for all users.
Keep the App Updated
Regular updates bring new features and improvements.
Need More Help?
Check out our FAQ section or contact support if you have any questions.