Operator Guide

Requirements

• Registered business entity in Fiji
• Valid business license
• Transport operator permit (if required)
• Tax identification number
• Business bank account
• Valid email and phone number

Step-by-Step Registration

1. Visit the Hakwa web dashboard and click "Sign Up as Operator"
2. Create your account with email (magic link authentication)
3. Complete your business profile:
   • Business name and trading name
   • Business address and contact details
   • Tax identification number
   • Number of vehicles in fleet
4. Upload required documents:
   • ID of business owner/director (required)
   • Business registration certificate (optional)
   • Operating license/Transport operator permit (optional)
   • Note: Without Business Registration and Operating License, you'll be labeled as "Unlicensed"
5. Submit application for admin review
6. Wait for verification (usually 2-5 business days)
7. Once approved, access the operator dashboard

Adding Vehicles

1. Navigate to "My Vehicles" in the operator dashboard
2. Click "Add New Vehicle"
3. Enter vehicle details (make, model, year, color, plate number)
4. Select vehicle type (sedan, SUV, van, minibus)
5. Set capacity (number of passengers)
6. Upload vehicle documents:
   • Vehicle registration
   • Insurance certificate
   • Inspection report
   • Photos of vehicle (front, back, sides, interior)
7. Submit for admin verification

Vehicle Status

Rental Service Setup

Enable rental bookings for your vehicles:

1. Select a vehicle and click "Enable Rentals"
2. Set rental types (self-drive, chauffeur-driven, or both)
3. Configure pricing:
   • Hourly rate (minimum hours, hourly price)
   • Daily rate (daily price, free kilometers)
   • Additional km charges
   • Chauffeur fees (if applicable)
4. Set availability schedule
5. Add rental terms and conditions
6. Save and publish

Onboarding Drivers

Two ways to onboard drivers:

Assigning Vehicles to Drivers

1. Navigate to "My Drivers"
2. Select a driver
3. Click "Assign Vehicle"
4. Choose from your available vehicles
5. Set assignment dates (start and end)
6. Save assignment

Monitoring Driver Performance

Track key metrics for each driver:

• Total trips completed
• Average rating from riders
• Acceptance rate
• Cancellation rate
• Total earnings generated
• Online hours
• Customer feedback

Viewing Bookings

Access all bookings for your fleet in the "Bookings" section:

• Active: Currently in progress
• Upcoming: Scheduled for future (rentals, intercity)
• Completed: Successfully finished trips
• Cancelled: Cancelled by rider or driver

Rental Bookings

Special features for rental bookings:

• Calendar view of vehicle availability
• Booking details (dates, duration, type)
• Customer information
• Payment status
• Ability to approve/reject rental requests
• Assign chauffeur for chauffeur-driven rentals

Earnings Dashboard

View comprehensive earnings data:

• Total revenue (daily, weekly, monthly)
• Breakdown by service type (hail, rental, intercity)
• Revenue by vehicle
• Revenue by driver
• Platform commission deductions
• Net earnings

Financial Reports

Generate detailed reports:

• Trip summary reports
• Earnings by date range
• Vehicle performance reports
• Driver performance reports
• Tax reports (for accounting)
• Export to CSV/PDF

Key Metrics

Growth Insights

• Peak demand hours and days
• Most profitable service types
• Popular routes and destinations
• Seasonal trends
• Competitor analysis (market positioning)

Business Profile

Keep your business information up to date:

• Business name and contact details
• Business address
• Bank account for payouts
• Tax information
• Documents (renew before expiry)

Notification Preferences

Choose which notifications to receive:

• New booking notifications
• Driver requests
• Vehicle verification updates
• Payment notifications
• Platform announcements

Commission Settings

Configure driver commission structure:

1. Set default commission rate for all drivers
2. Or set individual rates per driver
3. Choose split method (percentage or fixed amount)
4. Configure payment schedules (daily, weekly, etc.)